FAQS
General Questions
If you’ve got a question, you’ll probably find the answer here
Believe it or not, but yes, it is! My parent’s like to call me William when I’m in trouble, but my friends call me Billy ; )
Simply book your order online. Select which night you’d like your bubbles delivered, then you leave your empty cylinders by the front door.
You’ll get an SMS with an ETA and then Billy Bubbles will swap your empty cylinders for full ones, kinda like a Milkman.
You’ll get another SMS to tell you that the delivery has been done and then you’re all systems go to enjoy some Bubbles.
That's completely fine. You can buy a Billy Bubbles cylinder for $25 or Trade-In your other branded cylinders for Billy Bubbles cylinders at $20 each.
Once your new Billy Bubbles cylinders are empty, they're only $10 each to refill.
A $5 delivery fee is applied to delivery orders.
Please send me a message via Messenger or the live chat window on the website, I’ll fix up the order for you.
The Bubbles
Questions about the Bubbles and the cylinders
Billy Bubbles cylinders are compatible with any soda maker purchased in Australia that require either a cylinder that screws in, or snaps in.
This includes some models of Sodastream soda makers and every model for every other brand i.e. Soda King, Aarke, Philips, Breville, Mysoda, Drinkmate, Qarbo, Monten.
For soda makers requiring Screw-In cylinders:
Feel free to order either a Spare Cylinder, Trade-in or Refill from the website. These selections will give a full Screw-In Billy Bubbles cylinder in return for the cylinders you exchange
For soda makers requiring Snap-In cylinders:
Snap-In cylinders are for Sodastream soda maker models that use a pink cylinder that snaps into the back of the soda maker rather than screws in. Whilst we update our website Snap-In cylinders are only available when you message us via live chat on our website or via our chatbot on Facebook Messenger.
If you'd like further confirmation please reach out via our online chat and we'll work it out with you!
Billy Bubbles cylinders have 450 grams of food grade cO2 in them. Using a similar equation to what other brands use, Billy Bubbles cylinders make approximately 68 Litres of bubbly water.
They make a little more, about 12.5% more! This is because other brands only have 400 grams of cO2 in them and Billy Bubbles cylinders have 450 grams.
Super safe! The cylinders have been made in accordance with Australian and UN safety standards and inspected independently from the manufacturer and myself to make sure that they actually do meet the safety standards.
Get the kitchen scales out and weigh your cylinder, if it’s around 760 grams, then you’re running on empty!
I accept other branded cylinders as a Trade-in for a discounted rate on my branded cylinders. When selecting what you’d like, make sure to select the “Trade-in” option.
At Billy Bubbles, will only refill our own branded cylinders. We do not refill other branded cylinders and relabel them.
There's a couple of reasons for this, the big one is that our insurance won't cover our customers' safety if something were to happen to them with a different branded cylinder. This is because we can't guarrantee that other branded cylinders have been made to safety standards.
And if you've ever read the fine print on other branded cylinders, you'd understand that they wouldn't be very happy if we used their cylinders.
It sure will, some have reported that they taste a whole lot better. But I suppose that’s thanks to the extra special service.
Yes! The CO2 used in Billy Bubbles is 100% food grade
Delivery
All your questions relating to delivery can be answered here
We're currently delivering throughout most suburbs in Melbourne & Geelong, with more suburbs added frequently! To get an idea of where we're currently delivering please check this out
We deliver to certain areas on certain days of the week. Please see this page to get an idea of when I deliver to you.
Doesn’t matter if you’re in Geelong, Fitzroy or Brighton. Delivery is a flat fee of $5
Bookings close an hour before the delivery run, this is generally 4pm for evening delivery runs and 11am for afternoon deliveries.
Deliveries can be completed whilst you’re not at home! If you leave your empty cylinders for exchange outside in a safe place we will be able to swap them for full ones without you having to be there. So if you’re heading out, just pop your cylinders out before you go.
If you don’t have anywhere safe to leave your cylinders, we are more than happy to deliver to you in person by knocking on your door or buzzing your apartment. Obviously this makes it a little hard to deliver to you when you’re not at home but you can chat to the driver when you get your first booking to come up with a game plan for when you’re not home.
For bookings that couldn’t be completed because you weren’t home and your cylinders weren’t left out you will need to reschedule your order. An additional $5 delivery fee will be required for the re-delivery. If you think there was an error, please message Billy via live chat on the website
Yep! You’ll get an ETA about 30 mins before the delivery run starts. This is generally at 5:30pm for evening delivery runs or 11:30am for afternoon deliveries.
We're trying to get to you as many of you as we can, as quickly as we can. If you’d like to be notified of when I’m planning to deliver to your area, please reach out via our live chat.
Click & Collect
All your questions relating to Click & Collect can be answered here
Click & Collect can be made by selecting Click & Collect in the cart. You'll then need to select a collection date. Collection will be available from 9:30am til midnight on the day of the booking.
Click & Collect is currently offered from Billy’s house in Fitzroy. It’s close to The Union Club Hotel and the address will be given at the time of booking.
Click & Collect bookings will be made ready immediately if the booking is made for the same day after 9:30am. For bookings made in the future they will be made available at 9:30am and will need to be collected prior to the following day.
The codes for your click & collect box will be changed the following day. If you can’t make your booking, please contact Billy via the live chat on the website.
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